Decision: Option 4A: “Coaching Loops”
Stakeholder Leader Adoption Levels:
Leader Rate
Leader State of Mind
Lena (R&D): 4
Adoption – her team is actively engaged in problem-solving and feels impactful
Sarah (Sales): 4
Adoption – her team feels supported, pitches improve, confidence grows
Markus (Ops): 4
Adoption – sees glitches as solvable problems with expert help, team learning rapidly
David (Finance): 3
Evaluation – sees operational progress, anticipates better data soon
Maria (HR): 4
Adoption – sees practical skill development happening, morale improves
Impact on Stakeholder Teams:
R&D Team: Works collaboratively to solve real-world problems, deepening their understanding of NovaPac’s application.
Sales Team: Feels immense support. Iterative coaching helps them quickly improve their pitch and objection handling for NovaPac. Early successes, even small ones, boost confidence. (Moving strongly into “New Beginnings”).
OPS Team: The presence of an expert turns glitches from roadblocks into learning opportunities. They gain hands-on ability with the new system and see that problems can be solved collaboratively. (Moving from Neutral Zone to “New Beginnings,” feeling capable).
Finance Team: Sees that operational issues are being actively managed, which is positive for future data quality.
HR Team: Observes effective on-the-job learning and development. They can now tailor follow-up training based on real issues. Psychological safety increases across teams.
Feedback (from Leaders & Teams): Teams feel highly supported and valued. The “just-in-time” coaching and problem-solving are far more effective than generic training. Psychological safety is high, allowing teams to admit mistakes and learn quickly. The “implementation dip” is navigated successfully, and confidence in their ability to use NovaPac grows significantly. Collaboration between R&D and Ops is a key win.
